Legal information
Complaints Book
In accordance with the Consumer Protection and Defense Code, we make our virtual Complaints Book available to you. Register your claim or complaint here and we will reply within the legal deadline.
Last updated: October 7, 2026
Provider details
Company name: Atenea Trade Bussines S.A.C.
Trade name: Atenea Seguros
Tax ID (RUC): 20612302368
Address: Jr. Batalla de San Juan Nro. 175
Email: contacto@ateneaseguros.pe
Claim
Disagreement related to the products or services we provide.
Complaint
Disagreement not related to the products or services, or discomfort with the service received.
- We will reply within a period of no more than fifteen (15) business days.
- Once you submit your form you will receive a copy by email with the assigned number.
- Filing a claim does not prevent you from using other dispute-resolution channels nor is it a prerequisite for filing a complaint with INDECOPI.
- If your claim concerns the coverage or service of an insurer, you can also file it with that company, the Insured's Ombudsman or the SBS.